Don’t Turn Your Admissions Cycle into the Season of Dread
Every year, it seems, one or more institutions raise students’ hopes of admission only to dash them with erroneous acceptance announcements. This year is no different. Early in the admissions season,...
View ArticleFive Ways to Improve Financial Aid Processing Turnaround
In most offices under the Enrollment Management umbrella, the volume of work is increasingly daunting. The document processing needs in offices of Financial Aid are as representative as any when it...
View ArticleDrive Down Administrative Costs to Rev Up Value
In a recent article, I summarized market forces that will require colleges and universities to demonstrate increased operational efficiency. Significant among them is the intensified public scrutiny...
View ArticleFive Ways to Serve Students by Increasing Transparency
Recognizing the need to help more students stay on track to degree completion, various stakeholders across higher education are looking for ways to give students clearer roadmaps to the end goal. One...
View ArticleAdmissions Application Processing: Are You Prepared for the Seasonal Tsunami?
Well, Admissions folks, here’s wishing you a restful holiday season. Come January, you’re going to need a well-stocked reserve of energy. If the recent NACAC report is any indication of operational...
View Article“American Idol” Superstars for Transfer Students
I recently delivered a session on how to speed student matriculation at the #CollegeSource2013 conference in Charleston, SC, where I was literally singing to the choir – an entire roomful of American...
View ArticleLive from OTTC13: How Do You Make a Conference Successful? Connect with Your...
Connecting with customers is more than providing attendees with a welcoming address and then talking at them for days and days. As Bill Premier, CEO of Hyland Software, explains, it’s about working...
View ArticleCreating an Agile Digital Campus at EDUCAUSE 2013
It’s time for our annual EDUCAUSE (#EDU13) conference! Soon we’ll assemble in Anaheim (or online) to watch some of the brightest minds in higher education engage in deep discussions with their peers...
View ArticleWhy everyone should spend some time as a waiter
Everyone should be a waiter—or server—at some point in their life. This thought pops up quite often; like a few months ago in Gettysburg, when I was sitting in a restaurant with my husband after an...
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How Nazareth College uses digital records for better student service
I recently found myself thinking back to one of the most interesting presentations from July’s NERDUG 2015 conference – the story of Nazareth College. A four-year institution based in Rochester, NY,...
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Document Management Helps Johns Hopkins University Admissions Weather...
With a winter storm revving up to deliver a second blow this evening (the weather cognoscenti are calling it “mammoth,” “massive” and “colossal”), today and tomorrow feels a little like déjà vu for...
View ArticleTwo Key IT Trends for EDUCAUSE and Beyond
As we head toward EDUCAUSE week and the calendar turns to 2012, two IT trends are front of mind for me and, no doubt, for many of you: user mobility and real-time information exchange. The advantages...
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Performance-Based Funding: It’s About Getting Students In and Out the Door
For programs I administered back in my faculty days (not so long ago), I had to respond to increasing pressure to measure and report on student success. The buzzword then was assessment (i.e.,...
View ArticleDon’t Make Students Wait: Augment Your SIS to Ensure Service Satisfaction
If the following scenario sounds familiar, you have my sympathy: A call from an applicant comes into one of the Enrollment-side offices – Admissions, Registrar, Financial Aid. On the line is a...
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Manual Labor and Capture: The Thorn in the Side of ECM
“Every rose has its thorn.” So croons Bret Michaels in the famous Poison song of the same name. When it comes to relationships, he has a point. But is it also true of your enterprise content management...
View ArticleAs Transfer Student Numbers Increase, So Must Your Speed in Enrolling Them
The evidence continues to mount. Transfer students – and their transfer transcripts – are going to keep arriving in droves at most institutions. As a recent study shows, one-third of all students...
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